How to cancel your Virgin Media cable contract
If you've been a long time user of cable and you're getting thoroughly fed up of Virgin Media and their not-so-clever traffic shaping methods, here's how I got myself liberated - it should work for you too, provided you're outside of your initial 12-month contract.
First, call 0845 454 11 11. Once you get through, you'll need to choose Option 4 for Moving Home, then Option 2 for disconnections, followed by Option 1 again in order to confirm.
Hopefully within a matter of a couple of minutes you'll be connected to a real live operator. Once you confirm your address, payment method and what have you, you'll get to the fun part.
After a brief bit of struggle and dispute about why you're leaving - and at least in my case, explaining that my new Be* ADSL2+ installation is working beautifully at a rock-solid 12Mbps, you'll be informed that "Sir, I'm on a BT website now, I can clearly see you can only get up to 1Mbps at your location..."
.
You'll get to fight this fight for a few minutes, and if you can resist the urge to scream "But obviously, you're wrong. I'm in my house now, I should know.", they will - finally - give up and accept that you've given them 30 days notice and give you confirmation of your disconnection date.
Oh, did I mention how marvellous Be* is, on both price and performance? Sure, you'll never get the 24Mbps unless you're living next door to the exchange, but it's better than paying a premium price for 20Mbps and getting a realistic average of 5Mbps.